Refund policy

For return assistance, email hello@finephoto.art with your order number and artwork title. FinePhoto.Art is operated by Counsel Clique LLC.

United States Orders

Returns are considered in limited circumstances, including shipping damage, a defective artwork, a material error in the item received, or another issue approved by FinePhoto.Art in writing. Please contact us within 7 days of delivery with the reason for your request and, where relevant, clear photographs of the artwork, packaging, and documentation.

United States returns require prior written authorization. Please do not ship artwork back before we provide instructions. Return all accompanying Certificates of Authenticity, invoices, edition materials, and provenance records, and preserve the artwork and packaging while we review the request. Change-of-mind returns are not routinely accepted.

United Kingdom Orders

For standard, non-custom artworks, you may cancel your purchase without giving a reason by notifying us within 14 calendar days after delivery. You then have a further 14 calendar days after notifying us to send the artwork back. Email us for return instructions; your cancellation right does not depend on discretionary approval.

You may open the packaging and inspect the artwork as you would in a shop. Please return the artwork, its documentation, and protective packaging with care. We may deduct an amount for loss of value caused by handling beyond what is necessary to establish the artwork's nature, characteristics, and functioning.

The change-of-mind cancellation right does not apply to works made to your specifications or clearly personalized, where the law permits this exception. This does not limit your rights if an artwork is faulty, damaged, or not as described.

Return Shipping and Fees

Returns are made by mail using the return address we provide. For United Kingdom change-of-mind returns, you arrange and pay the return postage, including any international shipping costs. Contact us for the return destination and instructions before sending the artwork. We recommend a tracked service and packaging suitable for the artwork.

For damaged, defective, or incorrectly supplied artwork, contact us before paying for return shipping so we can arrange or cover the necessary return costs. There is no restocking fee.

Refunds and Exchanges

For eligible United Kingdom cancellations, we refund the artwork price and the original standard delivery charge within 14 calendar days after receiving the returned artwork or evidence that you sent it back, whichever is earlier. Any extra charge for a premium delivery service is not included. Refunds are issued to the original payment method.

For approved United States returns, we confirm the refund after reviewing the returned artwork and issue it to the original payment method. We do not offer change-of-mind exchanges. This does not affect available remedies for faulty or incorrect goods.

Your Consumer Rights

This policy does not limit any mandatory rights you have under applicable consumer protection law. Please report shipping damage promptly, but the 7-day reporting request does not remove statutory rights.

For delivery information, see our Shipping policy. You can also call +1 (310) 994-3667 for assistance.